FileZilla Connection Timed Out After 20 Seconds SFTP: Troubleshooting Guide

As an FileZilla user, you're likely familiar with the frustration of encountering a 'Connection timed out after 20 seconds' error while trying to establish an SFTP connection. This issue can be particularly vexing when attempting to connect to Box's FTP server using FileZilla.

If you've come across this problem, rest assured that you're not alone. Many users have reported experiencing the same issue, but with the right troubleshooting steps, you can resolve the problem and get back to transferring files in no time.

To start, let's take a look at some of the common causes of this error. One possible explanation is that your account settings are not configured correctly for SFTP connections. Specifically, if Single Sign-On (SSO) is enabled for your Box account, you may need to create a separate password for your FTP login.

Another potential culprit is the Box FTP Server itself. If this feature is disabled, you'll receive an 'Authentication Failed' message when attempting to log in from FileZilla. To resolve this issue, simply ensure that Box FTP Server is set to available in your Account Settings.

In some cases, the problem may lie with your FileZilla settings themselves. Make sure that the Port field is left blank, as shown in the example below:

'FileZilla Site Manager'

Here, you can store and retrieve your Box FTP settings for easy access.

If none of these troubleshooting steps resolve the issue, it's possible that there's a problem with your Box account or server configuration. In this case, you may need to reach out to your Enterprise-level Box Admins to enable unencrypted FTP connections from the Admin Console under Enterprise Settings > Security.

For those who have encountered similar issues in the past, I've found that the Ticket #10380 resolution provides a useful starting point for troubleshooting. By scrolling down to the Create External Password section and following the instructions provided, you may be able to resolve your connection timeout issue.

In conclusion, resolving a 'Connection timed out after 20 seconds' error when using FileZilla with Box's FTP server requires a combination of careful account settings configuration, correct FileZilla setup, and potential assistance from your Enterprise-level Box Admins. By following these steps, you should be able to establish a successful SFTP connection and get back to transferring files with ease.

Filezilla connection timed out after 20 seconds sftp